General Purpose: Reporting to the Head of Business Technology, the Technology Business Partner (ITBP) serves as the strategic interface and key liaison between the IT department and assigned business units. The core purpose of this role is to align technology solutions with business strategy, drive value from IT investments, and manage the relationship to ensure technology effectively supports and enables business objectives. The ITBP acts as a trusted advisor to the business, providing strategic consulting on technology-related initiatives and bridging the gap between business needs and technical solutions. Key Responsibilities: Strategic Relationship Management: Build and maintain strong, collaborative relationships with business leaders and key stakeholders, acting as the primary IT point of contact for strategic initiatives. Understand business challenges, opportunities, and strategic goals to proactively identify and propose technology solutions. Strategy & Roadmap Development: Partner with business units to co-create and develop a technology roadmap that aligns with their strategic plans and priorities. Identify, screen, and evaluate new solution opportunities to address unmet internal and external customer needs. Prioritize projects and initiatives based on defined criteria such as return on investment, strategic alignment, and business impact. Solution Delivery & Project Oversight: Assist the business sponsor in creating robust business cases, defining key performance indicators (KPIs) to measure success. Gather high-level business requirements and define project scope, collaborating with business analysts. Collaborate with architecture, operations, and security teams to ensure proposed solutions are compliant with company standards and architectural principles. Ensure a clean handover of project initiation documents to the Project Delivery team for execution. Monitor solution implementation and review post-launch performance against KPIs to ensure benefits are realized. Governance & Communication: Communicate IT decisions, priorities, and relevant project information to business stakeholders. Manage stakeholder expectations, provide transparency on costs and value, and help resolve conflicts. Work with service delivery managers to understand operational pain points and incorporate solutions into the technology roadmap. What you'll be doing Skills & Competencies: Strategic Thinking:Ability to see the bigger picture and align technology with business strategy. Stakeholder Management:Exceptional skills in building relationships, managing expectations, and influencing at all levels. Willingness to challenge appropriately. Communication:Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Analytical Skills:Strong ability to critically evaluate information, distinguish user requests from underlying needs, and make data-informed recommendations. Leadership:Ability to lead and facilitate workshops, manage multiple work streams, and guide business partners. Industry Awareness: Maintains up-to-date knowledge of industry and technology trends to bring external insights and recommendations. The role is for you if Experience & Qualifications: 5 years of experience in a Business/Technology role. Experience within Retail & Finance functions is highly desirable. Proven track record of delivering significant and complex change programs. Experience working with project delivery teams to implement projects on time, to budget, and to quality standards. Demonstrable experience in managing senior stakeholders and third-party suppliers. Sound understanding of the software development lifecycle and project management frameworks. Experience with key tools such as JIRA and Google Suite.