1. Posted: 27 August
2. Reference: R13/
Office Operations Manager
Type:PermanentLocation:Great YarmouthSpecialism:OperationsSalary:£40, - £50,
R13 are delighted to be partnering with a well-established leisure attraction in their search for an experienced Operations Manager to oversee fundamental operations across both office and site-based processes. This newly created position offers a fantastic opportunity to join the Senior Management Team and play a vital role in the continued development of a highly regarded local establishment.
This role will see you take ownership of people management, health & safety administration, and office operations, bringing structure and oversight to support both the busier and quieter periods of the year. This is a broad position, where no two days are the same – balancing hands-on operational leadership with strategic input and improvements.
Please note that due to the seasonal nature of the business, hours of work will vary depending on demand:
· Busier months: 5 days out of 7, including some weekends, 9-5, 35 hrs/week
· Quieter months: Monday–Friday, 9-5, 35 hrs/week
How to apply
To hear more details about this fantastic opportunity please email your CV to Ruth Harding – Business Director at R13 recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
The Day to Day:
3. Recruit, onboard, manage and offboard temporary seasonal staff.
4. Plan and oversee staff rotas, job allocation, sickness/absence cover, and break schedules.
5. Assist with staff inductions covering operations, processes, H&S and customer queries.
6. Maintain training records and competence tracking, ensuring all staff are suitably trained.
7. Manage day-to-day HR activity: disciplinaries, grievances etc.
8. Lead the office team including inductions, s, appraisals, and rota planning.
9. Act as coordinator for all health & safety compliance across the site, keeping documentation and policies fully up to date.
10. Maintain and review the site’s annual H&S policy, ensuring alignment with best practice and regulatory requirements.
11. Support insurance processes, providing documentation for claims and investigations.
12. Log, collate and file accident and incident reports.
13. Oversee quieter season compliance activity: documentation, policy filing etc.
14. Oversee the smooth running of the office, ensuring organisation and structure.
15. Manage stock and purchasing of uniforms, PPE, stationery and general supplies.
16. Review supplier contracts to identify cost efficiencies and process improvements.
17. Focus on optimising and streamlining systems.
You Will Have/Be:
18. Experience in a leisure/tourism or fast-paced customer service environment desirable.
19. Strong background in large-scale recruitment and management of temporary/seasonal staff.
20. Experience delivering training, inductions and maintaining H&S documentation.
21. A proven background in overseeing operations and procedural management.
22. Proven ability to handle employee relations, including disciplinaries and grievances.
23. Excellent organisational skills, with the ability to juggle competing demands.
24. A confident communicator, able to influence and gain respect at all levels.
The Benefits:
25. Salary up to £45/50K depending on experience.
26. Free onsite car parking.
27. 33 days holiday (inc. bank holidays)
28. Complimentary access to site facilities.
29. Food & drink discounts.
30. Pension via NEST
31. Team social events