Salary: £27,000 - 34,000 per year Requirements: Proficient in Windows OS and Office 365 troubleshooting Knowledge of network troubleshooting and endpoint management tools like Intune Strong skills in root cause analysis and documentation Ability to mentor junior staff and communicate strategically Prior experience in a similar technical support role is highly required Responsibilities: Efficiently resolve escalated tickets from 1st line support Diagnose and resolve issues related to Windows OS, Office 365, and endpoint connectivity Deploy and configure devices using Intune or Images Package new approved applications for deployment and provide manual installation when necessary Maintain internal knowledge base articles and document troubleshooting steps and resolutions Share insights during team meetings Assist the Events team with video conferencing issues and perform necessary checks Provide support for 3rd party engineers attending site Perform tape changes or insertions for backup and recovery tasks Technologies: Support Network Office 365 Windows Security More: We are currently recruiting for a 2nd Line Technical Support Engineer to join our dynamic IT team in Euston, London. This full-time role offers a salary range of £27,000 - £34,000 and is pivotal in providing intermediate troubleshooting and superior customer interaction. We value professional development and offer opportunities for training and advancement in a supportive environment, alongside benefits such as 25 days of annual leave, increasing by 1 day each year up to a total of 30 days, and eligibility for our company bonus scheme. last updated 7 week of 2026