We are looking for a friendly, well organised, highly motivated individual to join our friendly hard working practice team, on a part time or full time basis.
The ideal candidate will have excellent interpersonal skills, experience within Primary Care and knowledge of SystmOne clinical system with the ability to work well under pressure and will provide a high-quality patient service.
Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way
Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofsecretarial and clerical support to clinical staff and other members of thepractice team
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.
Toact as a focal point of communication between the GPs, receptionist, practicemanager, patients and local chemist, as well as other members of the primaryhealth care team, to ensure patients medication is produced within the currentprotocols of the surgery.
We are a proactive and supportive practice with a key focuson continuous development and improvement.
We recognise the importance of flexibility aroundprofessional commitments and the desire for a happy work-life balance.
We are a training practice for both medical students, GPtrainees and career start nurses and encourage the development of specialistinterests within the practice.
The practice has a Good rating by the CQC and we arecommitted to investing and improving the medical care we provide for ourpatients.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
To collect repeat prescription requests from the generic email, post box and reception.
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
To collect repeat prescription requests from the generic email, post box and reception.
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ordering, re-ordering and monitoring of stationery and other supplies
Dealing with clinical waste
Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Effective communication skills ability to deal with people in person and on the telephone
Proficient in the use of computerised systems (Microsoft Word & Excel)
Flexible approach to work
Experience working in an receptionist/administrative/ secretarial role
Experience of working directly with members of the public in a busy office environment
Experience of answering telephone calls in a high call-volume environment
Experience of setting up general office administrative systems / working in an administrative office environment
Experience of clinical computer systems, such as SystmOne
Experience of Primary Care, ideally within general practice
Effective communication skills ability to deal with people in person and on the telephone
Proficient in the use of computerised systems (Microsoft Word & Excel)
Flexible approach to work
Experience working in an receptionist/administrative/ secretarial role
Experience of working directly with members of the public in a busy office environment
Experience of answering telephone calls in a high call-volume environment
Experience of setting up general office administrative systems / working in an administrative office environment
Experience of clinical computer systems, such as SystmOne
Experience of Primary Care, ideally within general practice
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tanfield View Medical Group
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