Job Summary:
Become an integral part of the PowerGen Technical Support team, providing technical support across all aspects of Rolls Royce Solutions power generation products and balance of plant, from initial conception to end of life. Responsible for day-to-day technical support of sales solutions, aftersales, and parts inquiries raised internally and externally.
Key Responsibilities:
* Promote a zero-harm culture by meeting HSQE requirements.
* Ensure excellent customer liaison and fulfill technical support requests.
* Provide technical support for sales solutions, aftersales, and end users on the product range, including electrical, mechanical, and controls aspects, for the UK, Ireland, and overseas territories.
* Maintain project technical files and support design, testing, and commissioning of control circuits.
* Keep accurate records of tasks, lead issue resolution, and support development of work instructions and processes.
* Deliver technical reports, write method statements, and participate in cross-departmental interactions.
* Visit customers and integrators, support witness testing, and deliver training as needed.
* Develop new technical solutions and continually improve technical competence and processes.
* Support the service team with occasional site visits.
Person Profile:
Enthusiastic individual with good communication skills, able to work independently and in teams. Qualified or willing to work towards MTU power generation products and balance of plant. Mechanical and electrical experience required. Willingness to travel within the UK, ROI, and occasionally overseas. Office-based role with some travel expected.
Skills and Qualifications:
* Proficient in MS Office; training in Rolls Royce Solutions software will be provided.
* Full and clean UK driving license; UK passport required.
* Fluent in English, with strong writing and data analysis skills.
* Minimum 5 years’ experience in relevant field.
* Qualifications in Mechanical or Electrical Engineering or similar; willing to pursue professional registration.
* GCSE English and Maths or equivalent.
Employment Details:
* Type: Permanent, Full-time
* Seniority Level: Mid-Senior
* Job Function: Information Technology
* Industry: Machinery Manufacturing
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