Position: Training Service Coordinator
Location: Manchester, United Kingdom (Hybrid)
What you will do
As the Training Services Coordinator, reporting to the Technical Services and Training Manager, you will support a team of 7 Trainers across EMEA.
How you will do it
* Support and coordinate all training activities for two areas of Fire Suppression (specifically engineered systems and pre-engineered systems).
* Develop, implement, and coordinate internal and external training schedules and programs across Johnson Controls – Fire Suppression Products.
* Liaise with trainers, account managers, and external customers in relation to training needs.
* Consult and coordinate with other Training Services Coordinators in across EMEA to ensure consistency.
* Maintain training rosters, records, and correspondence with participants.
* Manage logistics: venue booking, enrolment, materials, equipment coordination, arrange catering, etc.
* Attend and assist with Training sessions held in the Manchester TechXchange Training Centre.
* Coordinate documentation and certification processes, maintaining audit-ready training records.
* Issue training certificates; create, ship and track Authorisation ID cards.
* Monitor and report on training effectiveness through attendance, feedback, assessments, and compliance tracking.
What we look for
Essential
* Proficient in Microsoft Office suite (Word, Excel, Outlook, etc.)
* Highly organised and methodical in approach with excellent time management.
* Excellent verbal and written communication skills in English.
* Professional manner and strong stakeholder management.
* Strong administration skills and attention to detail.
* Experience managing databases and extracting data/creating reports.
* Experience with shipping/tracking/logistics.
* Agenda and diary management experience.
Desirable
* Previous experience in a similar coordinator role.
* Experience supporting an international region/customer base.
* Understanding of compliance training requirements and record-keeping.
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