We are looking for a motivated and customer-focused Help Desk Service Technician based in Bedfordshire to join a growing technical support team. This is an exciting opportunity for someone with strong technical knowledge, excellent communication skills, and a passion for problem-solving. In this role, you will provide technical support for commercial cooking systems, supporting service partners, dealers, third-party engineers, and end-user customers. You will play a key role in ensuring exceptional customer service while helping to maintain efficient technical operations. Key Responsibilities of a Help Desk Service Technician Provide technical support via telephone following breakdowns of commercial cooking systems for external service partners, dealers, third-party engineers, and end-user customers. Receive and manage incoming service requests, dispatching technical engineers and prioritising tasks based on customer requirements. Process technical engineer callouts through Salesforce, reviewing documentation and ensuring all requirements are met before payment processing. Maintain and manage customer data, ensuring all records are accurate and consistently updated. Respond to technical queries relating to faults, spare parts, and documentation via shared and personal mailboxes. Support regional technical managers with a range of technical and operational projects. Assist regional technical managers in the workshop and during customer site visits. Work closely with the customer service team to coordinate installations for new cooking systems for dealers and end-user customers. Maintain office stock levels, ensuring stock records accurately reflect physical inventory. Requirements of a Help Desk Service Technician Previous technical support or help desk experience. Hands-on fault diagnosis and repair experience involving mechanical or electrical equipment. Strong administrative skills and experience. Proficient in Microsoft Office applications. Excellent analytical and problem-solving abilities. Strong organisational and time management skills. High attention to detail. Excellent communication and interpersonal skills. Submit your CV and application to apply for the Help Desk Service Technician based in Bedfordshire position