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A unique and exciting business offering high-end serviced offices across London
Position Overview:
The client is looking for a driven, experienced Centre Manager to lead daily operations, ensure efficiency, and deliver outstanding customer service. The ideal candidate brings strong leadership, a proactive mindset, and clear, confident communication.
Someone with the confidence, poise, and a sharp instinct to lead from the front. As Centre Manager, you’ll set the tone, and ensure a seamless client experience, whilst maintaining the high standards expected by our clients.
Key Responsibilities:
* Build strong client relationships, ensuring smooth onboarding/offboarding
* Identify operational improvements to ensure high standards
* Foster a culture of positivity and professionalism while driving team growth and individual progression
* Lead team meetings, task delegation and performance oversight
* Manage suppliers and contractors
* Conduct sales viewings and maintain Centre-wide sales forecast awareness
* Administer client billing and invoicing processes
* Oversee facilities and ensure health and safety compliance
* Respond to building issues and emergencies as needed
Ideal Candidates will:
* Lead with a proactive, hands-on approach
* Prioritise exceptional client care and clear, confident communication
* Have strong operational and team management experience, with a talent for coordination
* Stay calm, adaptable, and composed under pressure
* Are relentlessly organised, with razor-sharp attention to detail
* Build trust quickly and create a warm, elevated atmosphere
* Love to take initiative, stay solutions-focused, and confidently own client-facing events
* Experience: 3+ years in a client-facing role within retail, hospitality or hotels ideal.
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