Job description
Sales
Responsibilities
* Greet and serve all customers providing a fast friendly service.
* Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
* Ensure good knowledge of all functions of watches and other Swatch products.
* Provide reliable information to customers in all matters relating to guaranteed and after sales service.
* Help display merchandise as directed.
* Contribute to the store reaching its monthly sales targets.
* Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required.
* Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
* Maintain/build a general awareness of products and security hot spots.
* Follow Company policy and procedures for opening/closing the store.
* All transactions to be handled in a responsible and secure way.
* Reporting: Accurate reporting of all administration and stock control; collation of sales figures.
* Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
* Care of the Store: Ensure the store is kept clean and presentable at all times.
* Delegate tasks to colleagues to ensure productivity during peak trade.
* Communication: Adhere to company policies and regulations; attend briefing sessions as directed by your line manager; hold briefing sessions in the absence of the Store Manager or Assistant Manager; communicate confidently at all levels within the Store and with the wider Swatch Group teams.
* Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
* Be familiar with international customer’s customs and culture.
* Product Knowledge: Attend regular training programmes; confidently deliver product knowledge and train colleagues on upcoming collections; take responsibility, be self-motivated and proactive, to understand all new products and apply training and instructions; be able to deliver good product knowledge to our customers.
* Other: Undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager; as a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business; assist the store management team to lead and inspire your colleagues; ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
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