How You’ll Do It • Supervise the Department Managers and their teams in providing best-in-class service • Coach and develop their direct reports and the team • Drive Associate engagement • Uphold operating standards and drive Guest and team safety and satisfaction • Hold leaders accountable for managing venue operations • Hold departments accountable for budgets and spending • Forecast and control sales and expenses • Delegate and follow-up on the completion of tasks • Demonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Courage and Caring • Interact with Guests to check on the quality of their experience • Leverage business metrics and trends to drive performance and to maximize profit and revenue • Cultivate relationships with community leaders and organisations to ensure strong connections What We’re Looking For • Significant experience in a high volume restaurant, hotel or leisure management setting at an Assistant General Manager or General Manager level • University Degree or equivalent experience • Excellent communication, time management and organisation skills • Ability to work on a team • Energy and enthusiasm • A high level of self-awareness, receptivity to change and integrity • Availability to work varied shifts, including evenings, weekends and holidays • Ability to obtain required licenses and certifications for your location