Product Compliance Officer (Midweight)
Application Deadline: 8 June 2025
Department: Regulatory Compliance
Employment Type: Permanent - Full Time
Location: Poole
Compensation: £30,000 - £35,000 / year
Description
Diversity matters
We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
The role
Supporting the Regulatory Compliance Team with all the necessary administration required to sell a product (cosmetic or other) legally and safely in all our markets. A confident and capable team player, skilled in product compliance and able to represent the Regulatory Compliance Team when required. A can-do attitude, excited to upskill in new compliance areas.
We are particularly interested in candidates who are excited to take the lead on looking after non-cosmetic products, including but not limited to our Bath Bot (our wireless waterproof Bluetooth speaker), home fragrance products from candles and fragrance melts to diffusers, food items, pure essential oils, cushions and housewares.
Team
With a product for every need comes compliance for every market! The Regulatory Compliance Team ensures we can manufacture and sell our wide range of products worldwide, in compliance with local regulations, without compromising our ethics.
The team works to mitigate risk and enact proactive solutions to regulatory issues in line with the wider ethics and goals of the business, through awareness of current and future regulatory requirements and stakeholder engagement. It's an essential stream of behind-the-scenes work that gets our products into bathrooms all over the world.
Key Responsibilities
* Offers global compliance support for current and future non-cosmetic products, including but not limited to our Bath Bot (our wireless waterproof bluetooth speaker), home fragrance products from candles and fragrance melts to diffusers, food items, pure essential oils, cushions and housewares.
* Researches and provides analysis and concise, digestible summaries of regulatory requirements for non-cosmetic products, including electronics. Works collaboratively with other teams such as Tech Warriors to support with getting non-cosmetic products to market and with their ongoing monitoring and reporting.
* Breaks down complex new areas into operational steps to be actioned and liaises with external experts where required on unfamiliar or complex non-cosmetic regulatory matters.
* Upskill our global compliance teams and markets in how to care for these products, growing the confidence of the brand.
* Supports in each area of product compliance. This includes but is not limited to:
o Generation of QIs, including checking of INCI names
o Ensuring formula records are accurate and up to date
o Working with the Product Safety Team and External Safety Assessors to generate safety data
o Registering products with local authorities or supporting markets that register their own
o Supporting the maintenance of product information files
o Liaising with and supporting Customer Care and Artwork teams where necessary to ensure compliance with regulations
* Able to provide support and guidance to new members of the Product Compliance team and demonstrates confidence in responding to queries and giving advice to inventors, R&D and other markets.
* A proactive member of the team, keeping up to date with changes in legislation and sharing information and skills.
* Helps us to navigate a non-cosmetic regulatory landscape while adhering in every possible way to our brand values, especially Fighting Animal Testing.
* Can take the lead on new projects and step outside their comfort zone.
* Shows confidence in communicating with other teams and connecting with different areas of the business.
* Communicates with regulatory authorities on queries.
Skills, Knowledge and Expertise
* A chemical or electronics background would be advantageous, as would experience working with ISO PAS or Standards, testhouses and manufacturers.
* Strong research and communication skills. Candidates must be confident in interpretation of regulatory and technical documents (and where to find them) as well as summarising and condensing information into clear steps and takeaways.
* Collaborative approach to working with other teams within the business and externals such as test houses. Excited to share skills and knowledge and train team members.
* Ability to put in monitoring processes that will look after non-cosmetic products and protect the brand.
* Strong Excel / Google Sheets experience (including VBAs and macros would be an advantage)
* Knowledge of regulatory frameworks and requirements.
* Bachelor's degree in a relevant field (Chemistry, Cosmetic Sciences, Biology, Legal etc) is an advantage, but not essential.
Benefits
* 25 days holiday plus bank holidays
* *6 months’ full pay for parental leave (primary caregiver)
* *Enhanced paternity leave
* Bonus scheme
* Day off for weekday birthdays
* Holiday purchase scheme
* 50% discount on Lush products and spa treatments
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* *Financial childcare support on return to work
* We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
* Support groups, film nights, yoga, meditation sessions and much more
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