HEAD OF CLIENT MANAGEMENT
Trinity Estates • £Competitive, aligned to experience • National / Hybrid
ROLE OVERVIEW
We are looking for a Head of Client Management to take ownership of key client relationships across Trinity Estates and the wider group, ensuring consistent, high-quality service delivery and long-term retention of major accounts.
This is a strategic, group-level role focused on strengthening relationships with national property developers and institutional landlords across a complex residential leasehold portfolio.
You will act as the senior relationship lead for priority clients, bringing structure, visibility and accountability to how we manage and develop key accounts.
This is not a pure new business role. It is about protecting and growing existing relationships, identifying opportunities for portfolio expansion and ensuring clients see us as a trusted, long-term partner.
ROLE EXPECTATIONS
This role requires strong commercial awareness, deep sector knowledge and the ability to operate credibly at senior level.
You will be expected to take a proactive approach to client management, identifying risks early, improving service performance and ensuring consistent delivery across multiple brands within the group.
You will work closely with operational, finance, compliance and regional teams, holding stakeholders accountable for service delivery while maintaining strong, professional client relationships.
You will bring structure to how key accounts are managed, introducing clear account plans, reporting standards and regular strategic engagement.
WHAT SUCCESS LOOKS LIKE
You’ll be successful in this role if:
* Key client relationships are stable, engaged and retained
* Clients see us as a trusted adviser, not just a managing agent
* Service delivery is consistent across brands and regions
* Risks are identified early and resolved proactively
* Structured account plans and reporting are embedded across major clients
* Opportunities for additional instructions and portfolio growth are identified and progressed
HOW YOU’LL SPEND MOST OF YOUR TIME
Most weeks, you’ll be:
* Acting as the senior relationship lead for key national clients
* Leading strategic review meetings with developers and institutional landlords
* Developing and implementing structured account plans
* Analysing performance data, service delivery and client feedback
* Working with internal teams to resolve service issues and improve performance
* Holding stakeholders accountable for agreed actions and outcomes
* Supporting tender activity and growth opportunities alongside the New Business team
* Preparing and presenting high-quality client reports and insights
* Providing clear advice on regulatory and legislative changes impacting clients
WHO THIS ROLE IS FOR
This role suits someone who:
* Has significant experience within UK residential leasehold property management
* Is confident managing senior client relationships at developer and institutional level
* Understands leasehold legislation, compliance and sector change
* Can operate strategically while remaining close to detail
* Is commercially aware and focused on retention and long-term value
* Communicates clearly, confidently and professionally at senior level
EXPERIENCE THAT HELPS
* Experience managing national or institutional client relationships
* Strong understanding of leasehold reform, building safety and regulatory change
* Ability to interpret financial and operational performance data
* Experience working across multi-site or multi-brand environments
* Professional qualification such as IRPM / TPI (desirable)
WHAT WE OFFER
* Competitive salary, aligned to experience
* Company car or car allowance for field-based roles
* 24 days holiday plus bank holidays, with additional Christmas closure
* Pension scheme
* Vitality private healthcare
* Perkbox membership with discounts across retail, travel and entertainment
* Fully funded training and professional development, including paid study leave
* Employee referral scheme
* Annual salary review
* Free eye tests and Cycle to Work scheme
* Long service award
* Support for Army Reserve training
ABOUT TRINITY ESTATES
Trinity Estates is a leading residential property management company and the flagship brand within the wider Trinity Property Group.
Managing a diverse portfolio across the UK, the business supports developments ranging from modern city apartments to large-scale residential estates. Trinity Estates combines strong operational structure with a people-focused approach, delivering a consistent and professional service at scale.
For employees, this means access to larger and more varied portfolios, clear processes, strong internal support and genuine opportunities for progression within a growing organisation.
As part of a wider group, Trinity Estates offers both stability and career development, making it an ideal environment for those looking to build and progress their career in property management.
HOW WE HIRE
* Initial conversation with our talent team
* Interview focused on experience, judgement and approach
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
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