Soft Services Manager Location: Dublin Contract: Full Time, Permanent Salary: €60,000 per annum plus Sodexo Benefits About the Role We are seeking an experienced Soft Services Manager to lead the delivery of high-quality workplace services in Dublin. This is a key leadership role responsible for the operational performance, compliance, and continuous improvement of all soft services including cleaning, security, workplace services, mail and reprographics, pest control, hygiene, waste, and associated specialist providers. You will work closely with the Workplace Director and client stakeholders to ensure services are delivered to a flagship standard, while maintaining strong financial control, regulatory compliance, and high levels of employee engagement. Key Responsibilities Service Delivery & Operational Excellence Lead and manage day-to-day soft services operations across multiple sites Ensure services consistently meet or exceed SLAs and KPIs Conduct regular quality audits and Gemba walks to maintain presentation standards Manage specialist service providers including cleaning, pest control, hygiene, waste and grounds Client Relationship & Performance Management Build and maintain strong working relationships with stakeholders Support monthly client performance reviews and reporting Deploy customer satisfaction surveys and drive measurable improvements Identify and implement service enhancements and innovation opportunities Compliance & Risk Management Ensure full compliance with H&S legislation, ISO standards, waste regulations, PSA licensing Maintain and update risk registers and ensure mitigation plans are implemented Complete regular audits and ensure corrective actions are tracked to closure Manage service provider compliance and contractual obligations Financial & Commercial Management Support budget preparation and monthly financial reporting Monitor labour productivity and service efficiencies Deliver services within agreed budgets while driving value and cost optimisation Understand contract scope, change control and performance impacts Leadership & People Management Lead, coach and develop supervisors and service teams Drive employee engagement and performance management processes Support recruitment, induction, development and succession planning Foster a “One Sodexo Team” culture across all sites About You Essential: Proven experience in Soft FM or integrated facilities management Strong client relationship and stakeholder management skills Experience managing cleaning, security and workplace service providers Knowledge of Irish H&S legislation and ISO standards (9001, 14001, 45001/18001) Strong commercial awareness and experience managing budgets Excellent communication, leadership and influencing skills Experience managing remote or multi-site teams Desirable: Technical qualification within a soft FM discipline PSA licence NEBOSH or IOSH Managing Safely certification Why Sodexo?: Working with Sodexo is more than a job; it’s a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way. We also offer a range of perks, rewards and benefits for our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family) Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. Click here to read more about what we do to promote an inclusive culture. Ready to be part of something greater? Chatter Line