Overview
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Company: Finning (UK)
Openings: 1 | Type: Permanent
Locations: Leeds, Cannock, Cardiff, Glasgow
Responsibilities
* Respond to customer field repair and service requests, diagnose issues, and provide detailed information to the customer and Finning to create a quote within cost and time constraints.
* Provide an estimated arrival time at the customer’s site based on job instructions from the Branch, including location, machine, contact, and nature of the problem.
* Coordinate with site management to register arrival and adhere to customer site procedures and requirements.
* Diagnose likely causes of equipment problems in discussion with customer operators/supervisors and using specialised equipment to provide a basis for the required work and quote.
* Identify parts required for repairs and requisition parts, determining expected delivery times to schedule service visits.
* Undertake repair and service work on Caterpillar engines and generators.
Qualifications & Experience
* LDV driving license; formally trained (NVQ Level 3 preferred) with significant service engineering experience or equivalent.
* Experience with a variety of gas and diesel engines and generators (LV and HV).
* Knowledge of field-based diagnosis tools and equipment; experience with assembly/disassembly of diesel engines and components.
* Knowledge of Caterpillar large engines (e.g., 3400, 3500, 3600 series) and related equipment; prior workshop engineering experience is a plus.
* Strong problem-solving, communication, and customer-facing skills.
Benefits & Conditions
* Salary: £38,500 – £43,800
* Holiday: 25 days (purchase up to 5 extra days)
* Annual Bonus; Annual Tool Allowance
* Healthcare, life insurance, pension (up to 7% employer matched)
* Company share scheme; Refer a friend bonus; Employee rewards platform
* Laptop, phone, and van; and enhanced family-friendly policies
* Overtime opportunities; access to comprehensive wellbeing and mental health support
Equal Opportunity
Finning is committed to creating a diverse and inclusive environment and is an equal opportunity employer. We do not discriminate on gender identity, race, national/ethnic origin, religion, age, sexual orientation, marital/family status, disability, or other protected characteristics. Reasonable accommodations are available during recruitment.
Seniority level
* Mid-Senior level
Employment type
* Permanent
Job function
* Engineering and Information Technology
Industries
* Technology, Information and Internet
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