Partnership Development Manager - Jaguar Land Rover Financial Services
Hours: Full time
Working pattern: Minimum of 2 days per week at JLR office in Whitely, Coventry will be expected with some travel to a range of LBG offices and suppliers on a regular basis to build relationships and collaborate.
Location: National / field‑based
This is a brand‑new opportunity to play a pivotal role at the heart of our long‑standing partnership with Jaguar Land Rover Financial Services, shaping how we deliver outstanding finance and leasing experiences for customers, Retailers and colleagues.
In this role, you'll lead the JLR Partnership Development Programme across finance and leasing, working closely with Jaguar Land Rover and teams across Lloyds Banking Group. You'll develop a deep understanding of customer, Retailer and colleague needs, mapping end‑to‑end journeys, identifying friction points and turning insight into meaningful, prioritised action.
You'll be responsible for building and driving a clear, aligned delivery roadmap, balancing brand requirements, customer outcomes and regulatory considerations. Using data, feedback and industry insight, you'll champion customer‑centric thinking across digital and physical touchpoints, continuously improving the experience and helping the partnership stay at the forefront of innovation.
You'll also monitor performance, track KPIs and report on progress, risks and benefits, while confidently influencing senior stakeholders and challenging the status quo to deliver lasting change across the JLR Financial Services ecosystem.
Why join us?
We're transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We're growing, and we'd love you to be part of the journey.
Essential Skills
* Minimum 5 years' experience in a customer experience, customer journey, proposition or partnership development role, working across complex, multi‑stakeholder environments.
* Proven experience leading end‑to‑end customer, Retailer and/or colleague journey design, including mapping journeys, identifying friction points and delivering measurable improvements.
* Strong stakeholder management and influencing capability, with experience working alongside senior partners and cross‑functional teams to drive alignment and change.
* Demonstrated ability to translate business, brand and customer requirements into clear, prioritised delivery roadmaps, balancing customer outcomes, commercial value and regulatory considerations.
* Experience working within motor finance, automotive or financial services environments, with a solid understanding of finance and leasing customer journeys and supporting technologies (for example, customer portals, digital journeys or API‑enabled services).
Desirable skills
* Exposure to motor finance, automotive, leasing or dealer/retailer‑led business models.
* Experience working with compliance, data protection, legal or regulatory frameworks within financial services or automotive finance.
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
Our commitment to inclusion
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Benefits package
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Share schemes including free shares
* Benefits you can tailor to your lifestyle, such as discounted shopping
* 30 days' holiday, plus bank holidays
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
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