A leading technology organization in Newcastle upon Tyne is seeking a dedicated NOC Technician to provide 24x7 global customer support. The role involves monitoring network systems, managing incident tickets, and facilitating effective communication with customers during live incidents. Ideal candidates will have 2-5 years of experience in a technical support environment with knowledge of Ciena and optical transmission. This position offers an excellent work environment, competitive salary, bonuses, and benefits.
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