Helpdesk Administrator – Upminster Essex - £30/31k The Helpdesk Administrator is responsible for supporting the Helpdesk team by ensuring all work is documented and tracked accurately, including call outs, quotations, periodicals, and other contract management activities. The role involves managing client portfolios, building strong relationships with clients and contractors, handling high volumes of calls and emails professionally, and ensuring timely processing of all jobs while maintaining business KPIs. Key Responsibilities: · Manage assigned client accounts, developing strong knowledge of each client to ensure high levels of service. · Support Contract Managers in implementing new processes and service delivery via the Helpdesk team. · Organise internal phone systems and allocate engineer appointments for assigned sites. · Monitor shared Helpdesk mailbox, ensuring timely response to emails and calls. · Provide first-line responses to incoming calls, attempting to resolve queries before escalation. · Handle deliveries, verify purchase orders, and update internal systems and paperwork accordingly. · Process call outs, quotes, purchase orders, and client correspondence, ensur...