Job Description
Client Services Coordinator
Bradford
Hybrid
Salary: up to £32,000
About the Role
We're working with a fast-growing, technology-driven organisation that delivers critical digital services to leading global clients. As part of continued growth, they're looking to hire a Client Operations Coordinator to support the delivery of high-quality, time-critical services across a range of customers and partners.
This is a fantastic opportunity for someone who thrives in a fast-paced, operational environment and enjoys coordinating across clients, suppliers, and internal teams to ensure seamless service delivery.
You'll play a key role in keeping everything running smoothly from managing day-to-day operations to resolving issues in Real Time and driving continuous improvement.
Client & Service Delivery
* Support the day-to-day management of client accounts, ensuring a consistently high standard of service
* Attend client review meetings and help track actions, improvements, and outcomes
* Assist with onboarding new clients and supporting service rollouts
Operations & Coordination
* Coordinate operational activities in a time-sensitive environment, ensuring smooth delivery of services
* Act as a key point of contact during critical delivery periods, managing issues calmly and effectively
* Work closely with internal teams to ensure everything is aligned and delivered on time
Supplier & Partner Management
* Build strong working relationships with third-party partners and suppliers
* Monitor performance and support regular service reviews
* Investigate and resolve service-related issues, ensuring clear communication throughout
Continuous Improvement & Reporting
* Track performance against KPIs and identify opportunities to improve processes
* Produce clear, accurate reports (Excel-based) on performance and delivery metrics
* Support ongoing process improvements and operational enhancements
What We're Looking For
* Experience in an operations, service delivery, or coordination role
* Strong organisational and planning skills with excellent attention to detail
* Confidence working with multiple stakeholders (clients, suppliers, internal teams)
* Ability to stay calm under pressure and manage time-critical activities
* A proactive, problem-solving mindset with a willingness to take ownership
* Good technical skills (Excel, Microsoft Office - exposure to tools like SharePoint is a plus)
Why Apply?
* Be part of a growing, tech-enabled organisation delivering services at scale
* Work in a collaborative, supportive environment with strong cross-team interaction
* Gain exposure to both client-facing and operational delivery responsibilities
* Opportunity to develop your career in service operations, delivery, or client management
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.