JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Our Senior People Experience Partner will strengthen employee purpose, ignite energy & elevate organization-wide performance by enhancing key moments throughout the employee lifecycle. Working in partnership with our client account team, you will develop and execute a comprehensive regional People Strategy that aligns with JLL's Global vision while driving business and client focused results. You will activate HR products & services that enrich employee experiences, while using your business acumen, HR expertise, and regional knowledge to anticipate opportunities and develop innovative solutions that unleash talent to do their best work.
What your day-to-day will look like:
Strategic Partnership
Work with Accounts People Partner and EMEA & Global Account Director/leadership teams to develop and execute a comprehensive regional People Strategy that both supports our employees to have an exceptional employee experience and our clients business objectives.
Understand business and client priorities including strategy, P&L, and key initiatives to provide commercially sound solutions
Serve as a key contributor to the accounts leadership team, forging strong relationships with senior executives
Lead on HR and People updates in monthly and quarterly account leadership reviews, presenting to our executive and client teams
Use industry trends and best practices to inform strategy decisions and present best practices to our client team
People Experience Leadership
Activate and facilitate JLL's policies, processes, and tools that support moments that matter across the employee lifecycle including hiring, onboarding, performance reviews, management, compensation reviews, talent reviews and promotion
Lead and coordinate talent management activities including goal setting, talent reviews, succession planning, and compensation planning
Drive a culture of inclusion which celebrates employee diversity and promotes belonging
Support the growth strategy, including lead M&A activities specific to people transitions (e.g., UK TUPE) by providing HR expertise and transition project management
Operational Excellence
Lead organisation change initiatives across the accounts supported including organisation design and restructure to optimise service delivery and employee operations/experience
Partner with Talent and Rewards CoEs to define strategies that drive employee and business performance priorities
Ensure the talent sourcing strategy provides a pipeline of high-quality candidates to enhance our service delivery, culture and employee experience
Manage and support Employee Relations by addressing high-risk/complex employee relations issues
Use HR analytics to provide insights and strategic direction that grow the business
Identify and recommend efficiencies in the employee lifecycle with clear handoffs to other stakeholders
Support the wider JLL HR leadership team on transformation projects
Desired or preferred experience and technical skills:
Leadership
Drive exceptional employee experience, facilitated by technology and our self-service model
Develop strong influential relationships within the business
Strong project and change management skills with the ability to act as a change agent
Global mindset with deep understanding of EMEA legislation and HR best practices
Reputation for integrity, dedicated work ethic, ownership and accountability
Problem Solving
Strong analytics and business acumen (understanding P&L impacts)
Excellent organizational skills with acute attention to detail
Ability to use data to tell compelling narratives and inform decision-making
Adept at managing multiple priorities/projects simultaneously
Comfortable with ambiguity and able to navigate complex situations
Interpersonal Skills
Exceptional communicator and influencer with ability to effectively deliver presentations
Ability to adjust communication styles across diverse senior stakeholders
Cultivate robust relationships to serve as a trusted HR advisor
Ability to coach and influence senior management
Business Expertise
Experience delivering HR and operational activity within complex organizations
Skilled in utilizing data and technology to drive business performance
Strong commercial acumen with client focus to support new business development
Experience balancing JLL and client needs in a service delivery context
Required Skills and Experience:
Experienced in Human Resources in a HR Business Partner or Senior HR Business Partner role
Professional qualification (CIPD or equivalent) and/or advanced degree preferred
SHRM certifications (PHR or SPHR) equivalent would be advantageous
Knowledge of EMEA legislation and HR best practices
Experience supporting both senior executives and dispersed populations
Track record and reputation as a trusted advisor and someone who can influence business leaders and the strategic direction of the organization
Employee Relations, including restructure and TUPE
Experience of a global matrix organisation working with HR COE to deliver
Experience leading and participating in large scale HR and organizational transformations
Computer proficiency in Microsoft Office products
Fluency in business-level English required
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.