Job Description
************New role***********
Contract type: Full time, Permanent
Salary: £22,000 to £25,000 + OTE (salary is negotiable and dependent on experience)
We are looking for an service advisor to join a busy main dealer in Stoke on Trent.
Daily Duties include:
1. Meeting and greeting customers in a friendly and courteous manner throughout the day.
2. Booking vehicles into the technical workshop.
3. Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
4. Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
5. Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
6. Adopting a sales approach regarding upsell.
7. Maintaining good housekeeping standards and orderly administration of your work.
Ideal candidate:
8. Full License no more then 6 points.
This role would suit: aftersales advisor, service advisor