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Customer service representative

London
GradBay
Customer service representative
Posted: 15h ago
Offer description

Job Description

About the role

This is a high-performance role, for an Italian speaking graduate, within a global insights and advisory business, operating at the intersection of consulting, investment and market intelligence.

You’ll work in a fast-paced, client-facing environment, connecting senior decision-makers with industry experts to support critical business and investment decisions.

This role offers immediate responsibility, steep learning and a clear progression pathway into leadership within a commercially driven organisation.

What you’ll be doing

* Managing multiple client projects simultaneously, often under tight deadlines
* Identifying and engaging relevant industry experts across global markets
* Conducting high-volume outreach (primarily phone-based) to secure expert participation
* Building strong relationships with both clients and experts
* Managing end-to-end project delivery, including scheduling and coordination
* Developing a strong understanding of industries, markets and regulatory environments

What you’ll gain

* Rapid development of commercial skills including communication, negotiation and client management
* Exposure to senior stakeholders across investment, consulting and corporate sectors
* A clear progression pathway, with promotion to Manager typically within 24–30 months
* Opportunity to develop broad business knowledge across multiple industries
* Long-term career development, including potential support for further study (e.g. MBA)

Key criteria

* Fluent in Italian and English (C1/C2 level or equivalent)
* Strong academic background (2:1 or above or international equivalent)
* Confident communicator, comfortable engaging senior professionals via phone and video
* Highly motivated and target-driven, with a strong work ethic
* Resilient, with the ability to perform under pressure and manage multiple priorities
* Strong interpersonal skills, with the ability to build rapport quickly
* Demonstrated evidence of drive and achievement (e.g. internships, extracurricular activities, leadership roles)
* Commercially curious, with an interest in business, markets and global trends

Salary and benefits

* £41,500 base salary + uncapped performance bonus (OTE £48,500 – £57,500)
* Pension contribution and private healthcare (including dental)
* 25 days annual leave plus bank holidays and additional office closure over Christmas
* Office-based in central London with subsidised meals and on-site perks
* Hybrid working (including work-from-home flexibility on selected days)

Why apply

This is a standout opportunity for graduates looking to build a career in a fast-paced, commercial environment where performance is recognised and progression is fast.

You’ll gain real responsibility from day one, develop highly transferable business skills, and work alongside ambitious peers in a dynamic, high-growth setting.

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