About The Role
Location:
Bristol
Hours:
18 hours per week
Salary:
£26,854.52 FTE (12,888.72 pro-rata)
Are you an organised, motivated and professional administrator who enjoys helping others and keeping operations running smoothly? Practice Plus Group is looking for a
Receptionist / Service Administrator
to support our 111 service in Bristol.
In this varied and vital role, you'll be part of a friendly team ensuring all local and national administrative functions are delivered to a high standard, contributing directly to excellent patient care.
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What you'll be doing
Reception & Front-of-House Duties
* Greeting visitors professionally and ensuring site security
* Managing calls, taking accurate details and handling sensitive situations
* Liaising with landlords and external service providers
* Handling incoming/outgoing post, stationery orders and equipment needs
* Supporting budget monitoring (purchase orders, ad‑hoc invoices)
Administrative Support
* Managing Network Pem's: investigating, reporting and assisting with national network queries
* Processing "Not Our Patients" returns and resending records accurately
* Correcting duplicate patient records (Patient Merge Queue)
* Producing accurate reports to deadlines and supporting managers with ad-hoc requests
* Monitoring and updating the Frequent Callers database
Additional Responsibilities
* Attending meetings and taking clear, accurate minutes
* Travelling to other Practice Plus Group sites when required
* Supporting the wider admin team with day-to-day functions
What we'll look for in you
You'll be great in this role if you have:
* GCSE-level education or equivalent
* Administration and/or reception experience (advantageous but not essential)
* Strong organisation, accuracy and time‑management skills
* A proactive, flexible, and performance‑driven mindset
* Excellent communication and a commitment to honesty and integrity