Overview
Join to apply for the Customer Service Representative role at Busch Vacuum Solutions.
The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory. Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change. Join the market leader. Take responsibility. Shape the vacuum world of the future with us.
The Role
As a Customer Service Representative you will be responsible for the delivery of excellent customer service to all customers who contact the Busch Group in the UK. The role holder will have a varied role ranging from dealing with customer enquiries for technical support and spare parts to arranging service engineer appointments. In addition, you\'ll also work closely with workshop colleagues to update customers on their repair, process orders, whilst also reviewing and dealing with service contracts and quotations. With a keen eye for detail and high levels of accuracy, the ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business.
The main tasks for this role include:
* The delivery of exceptional customer service by being pro-active in dealing with enquiries
* Process and monitor orders and seek remedies where delays may arise
* Produce and provide quotations for service work
* CRM usage
* Coordinate logistics for service orders
* Handling of customer comments and complaints
Your profile
* Excellent Customer Service skills
* Ability to build rapport and relationships with colleagues as well as customers
* A solutions mindset
* Able to work to tight deadlines
* Ability to adapt to change and willingness to learn new skills
* High levels of accuracy and attention to detail
* Strong work ethic
* Ideally qualified to a HNC / HND or have a technical background
We Offer
* 25 days annual leave per year, plus bank holidays
* Enhanced Maternity, Paternity and Adoption Pay
* Grandparents Leave
* Life Insurance
* Defined Contributions Pension Scheme
* Employee Assistance Program - financial, physical & wellbeing support
* Long term career progression
Why work for the Busch Group
* A truly flexible working culture
* A collaborative, creative and inspiring working environment
* Great training and learning resources
* Committed to Employee development
* Generous family leave package to support your expanding family
Diversity, Equity & Inclusion
Our people, customers and our candidates represent a wide range of cultures and experiences. We are passionate about creating a workplace where our people can flourish and succeed regardless of background. Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, socio-economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Machinery Manufacturing
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