About Briants of Risborough
Briants of Risborough, part of Lawsons, is a well-established supplier in the building and landscaping industry, known for our commitment to quality products and excellent customer service. Our team is committed to delivering the highest standards to our customers across Buckinghamshire and surrounding areas.
Role Purpose
The Assistant Branch Manager role is integral to supporting the Branch Manager in leading and motivating the team to meet and exceed sales, gross margin, and other key business targets. This role aims to grow branch sales and margins by proactively pursuing sales opportunities and developing relationships with new and existing customers.
Sales and Customer Service
In this role, you will engage with our customers over the trade counter and by telephone, acting as the first point of contact and perfect host for both our trade and retail customers. You will advise customers on suitable products and promote add-on items, maintaining a high standard of presentation within the trade counter and ensuring excellent levels of customer service at all times.
Work Hours and Location
This position requires working Monday to Friday from 07:30 to 17:00 and every second Saturday from 08:00 to 12:00, totalling 44.5 hours per week.
The position is located at our Briants of Risborough Branch -
Green Close Works, Thame Rd, Longwick, Princes Risborough, HP27 9SG.
Remuneration and Benefits
Competitive salary range from £36,000 - £40,000 depending on experience
25 days Holiday + Bank Holidays + 1 Celebration day
Pension Scheme
Death In Service Scheme
Employee Assisted Programme
Access to My Reward, including Online GP Access
Key Responsibilities
Assist in surpassing branch sales, margins, and gross profit targets
Comply with company audit requirements
Effectively respond to customer needs
Promptly and accurately handle trade counter and telephone sales and quotations
Conduct outbound calls to prospective clients to generate sales and qualify leads
Source materials to meet customer requirements for items not in stock
Maintain exceptional standards of customer service in line with Lawsons Best Practice, Standards, and Policies
Address customer queries effectively and courteously in a timely manner
Assist in stock counts, ensuring stock levels are maintained and merchandised
Prevent product loss by being vigilant
Provide feedback to management on market trends and customer preferences
Candidate Profile
Previous sales experience in a Builders Merchant is essential
Demonstrates a positive, friendly attitude and enjoys management tasks to drive sales
Promotes and adheres to company culture, values, and professionalism
Possesses excellent interpersonal skills and confidence when approaching customers
Excels in communication, influencing, and negotiating
Experience in developing positive trade customer relationships
Strong IT skills
Highly motivated with a target-driven attitude
Proficient in multitasking and effective time management
Competent in using CRM systems and phone systems
Professional approach with a commitment to company values