Gaming Manager - Luton JOB DESCRIPTION Are you ready to step up and lead the gaming floor? We're looking for an experienced Gaming Manager to join our team and drive exceptional customer experiences while achieving gaming performance targets. This is a hands-on leadership role where you'll motivate and empower your team, ensure compliance, and keep the energy high on the gaming floor. If you've previously held a Pit Boss position or above and have experience in both live and electronic gaming, this could be your next big move. Key Skills & Responsibilities Lead by example with a strong presence on the gaming floor. Drive performance and profitability across live and electronic gaming. Manage team rotas, table availability, and resources to maximise turnover. Ensure compliance with the Gambling Act 2005, Gambling Commission guidelines, and company policies. Handle customer disputes with empathy and professionalism. Support marketing initiatives and keep your team informed and engaged. Recruit, train, and develop team members to reach their full potential. Maintain high standards of game protection, security, and health & safety. Act as Duty Manager when required, overseeing the entire casino operation. Demonstrate flexibility to work across a 24/7 operation, including nights and weekends. In return for your commitment, we offer a competitive salary, excellent development opportunities, and a wide range of employee benefits. You'll be part of a dynamic team in a fast-paced environment where no two days are the same. WHAT WE OFFER As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including: Company funded benefits Private GP helpline. Discount portal for popular retailers, restaurants, leisure and more. Pension scheme. Life assurance. Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue. 20% discounted gym membership. Mental health support. Family-friendly and wellbeing policies. Flexible benefits* " designed for employees to choose the best package for their personal needs. Health Cash Plan (level 1 is company funded). Critical illness cover. Dental insurance. Travel insurance. Health Screening. Rewards, recognition, development, and events Career development opportunities. Genting Academy " online learning portal. Long service awards. Staff social fund. Annual company Christmas present. A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament. Tips *Subject to eligibility. OUR BUSINESS Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience. As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.