Better places, thriving communities.
Minor Works Scheduler - Nottingham - Risley
Job Purpose
To efficiently and profitably schedule and dispatch Minor Works Engineers on behalf of Mitie Fire and Security in order to complete Minor works and on occasion corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter.
Key Responsibilities
1. Work closely with your manager and support the National Account Managers to meet customer expectations.
2. Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work.
3. Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity and reporting back to DRS/Scheduling Supervisor at the end of the day
4. Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion.
5. Build and maintain good working relationships with your engineers, stores & RSM to ensure all FA calls are actioned accordingly
6. Add clear notes to Cash outlining, “What happens next & when” to reflect any pertinent information.
7. Update client portals and helpdesks in line with specific account instructions.
8. Answer all customer calls within 3 rings.
9. Retrieve all phone and email messages and process accordingly within SLA.
10. To have a strong understanding of geographical regions and engineer coverage.
11. Scheduling of all work within designated area in line with SLA using our Scheduler+ software.
12. Booking of works with sites in accordance with customer & site requirements.
13. Processing of orders to ensure all work is carried out in time to allow invoice to be created.
14. Proactive approach to management of workload.
15. Ensure Area is clear of jobs at end of shift by contacting each engineer by telephone, passing any high priority jobs for same day attendance to the Lead engineer. Allocating remaining jobs for future attendance. No jobs to remain outstanding on engineers at the end of each day.
16. Effective communication with internal and external customers.
What we're looking for
17. Self-Motivated Personality – Energy, Drive and Enthusiasm
18. Clear communicator with good telephone manner with colleagues and customers
19. Ability to work in a team and on own initiative
20. Ability to follow process with strong attention to detail
21. Be respectful to others – Customers, Colleagues, Managers, Directors
22. Excellent time management and communication skills
23. Ability to handle multiple priorities with a structured approach
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .