Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy tackling challenges head-on? If so, we have the perfect opportunity for you! Our client South Gloucestershire Council is seeking a dedicated ICT Help Desk Technician to join their dynamic team! Position: ICT Help Desk Technician Hourly Rate: £16.62 Working Pattern: Full Time Based at Badminton Road Council Offices - Yate About the Role: As an ICT Help Desk Technician, you will be the frontline support for our education customers, providing technical assistance via telephone, remote support, and site visits. You'll play a crucial role in navigating the ever-evolving ICT landscape, ensuring that users receive timely and effective solutions to their technical issues. Your expertise will help maintain a seamless educational experience for all. Key Responsibilities: Deliver first-line remote support following pre-defined processes to assist users with their ICT needs. utilise remote support tools to diagnose and resolve issues efficiently. Provide service desk support while working within a busy environment, prioritising workloads to meet peak demands. Accurately update service desk software, specifically using Connectwise Manage. Demonstrate a strong understanding of Windows Operating Systems and M365 products, including education-specific applications. Collaborate with team ...