Company Overview: Uptime provides a range of products and services to assist MSPs in delivering phenomenal managed services. Our company offers a range of technical services including helpdesk, NOC, Staff Augmentation and project delivery services to enable MSPs to outsource any part of their technical delivery that they might be experiencing issues with, all with communication and the best customer experience at the heart of everything we do. Everything we do for our partners is white labelled so we act as the partners brand whenever we answer the phone or respond to email, even when we attend customer site! The Role: We're looking for a Head of Tech Recruitment to take ownership of our tech hiring strategy and execution. You'll be responsible for recruiting engineers across our global locations - primarily South Africa, UK, Sri Lanka, New Zealand and the US. This is a standalone role in a fast-growing organisation, you’ll work very closely with our Sales, Account Management and HR Teams to define requirements and ensure realistic delivery times. What You'll Do: Lead our end-to-end tech hiring strategy. Directly source 1st, 2nd and 3rd Line engineers for our internal and staff augmentation teams. Partner closely with Sales and Account Management teams to ensure that new requirements are fully assessed for suitability and realistic ‘time to hire’ expectations are set. Own recruiting processes from pipeline to offer, with a focus on speed, quality, and experience. Get creative with sourcing, we rely heavily on referrals, word of mouth and ‘in-country’ knowledge to source the right talent. Use data to track performance, improve hiring funnels, and share insights with leadership. Help us tell our story and strengthen our employer brand in our global locations. What We're Looking For: Extensive recruitment experience (agency or in-house), with a strong track record in tech. Experience recruiting in fast-paced environments, international exposure is a bonus. Extensive knowledge of hiring across support roles, exposure to the MSP sector would be a big plus. Hands-on sourcing experience is vital, this role is very much delivery focussed. Experience working with modern ATS tools (Zoho Recruit / Betterteam). Someone who’s organized, proactive and enjoys interacting with internal and external stakeholders. The ability to handle numerous requirements simultaneously and juggle role urgency vs candidate availability. Passion for candidate experience and inclusive hiring. Nice to Have: Experience building remote or international teams. Experience recruiting in the MSP Sector. What can Uptime offer you? Flexible hybrid/remote working patterns. Access to company-funded training and development opportunities. Cross-border collaboration with leading MSPs and our colleagues in South Africa, Sri Lanka, New Zealand & the US. Learning and exposure. A workplace that’s committed to diversity, equity, inclusion and belonging to a culture.