We’re looking for a thoughtful, collaborative Central Office Manager to help shape the future of our Group Risk Management & Sustainability function. This role offers the opportunity to make a meaningful impact — bringing people together, supporting leaders, and helping our teams work with confidence, clarity, and purpose.
You’ll play a central role in how we plan, organise, and continually strengthen the way we work. If you enjoy connecting ideas, nurturing strong relationships, and guiding others through change, this is a chance to truly make your mark.
What you’ll do
* Bring teams and leaders together to develop clear, connected annual plans.
* Support the creation and delivery of an ambitious, practical strategy that reflects industry best practice.
* Strengthen and evolve our operating model to create consistency, clarity, and smoother ways of working.
* Maintain a balanced scorecard that helps teams understand progress and encourages constructive, open conversations.
* Partner closely Finance to plan, track, and manage budgets with accuracy and transparency.
* Guide strategic projects, helping them run smoothly and delivering meaningful outcomes.
* Improve operational rhythm and efficiency through thoughtful planning, streamlined processes, and the use of smart technology.
* Lead the ongoing development of our risk‑management system, making it simple, accessible, and supportive for all teams.
* Provide trusted guidance to senior leaders through well‑crafted insights, documentation, and communication.
* Create an engaging, well‑structured environment for monthly Senior Leadership meetings.
* Build warm, collaborative relationships across second‑line teams, fostering alignment and shared learning.
* Help resolve operational challenges with empathy, clear communication, and practical, long‑term solutions.
What we are looking for
* Engaging, approachable leader who creates clarity, motivates others, and builds a strong sense of shared purpose through open, face‑to‑face communication.
* Experienced operational and governance leader with a background in complex or regulated environments (FTSE 100 experience beneficial).
* Strong strategic thinker with proven ability to influence senior leaders, support decision‑making, and shape effective operating models.
* Deep expertise in operational management, including strategic planning, budgeting, performance measurement, and financial oversight.
* Skilled in designing and improving operating models, driving efficiency, automation, workflow optimisation, and smarter ways of working.
* Experience in balanced scorecard development and using data‑driven insights to improve performance and accountability.
* Highly organised project and delivery manager, confident working across systems, reporting, process improvement, and change initiatives.
* Strong coach and facilitator, able to support leaders and teams through change, complexity, and transformation.
* Robust governance and documentation capability, producing clear, high‑quality written outputs at pace.
* Exceptional communicator and stakeholder manager who builds trust and credibility across all levels, including with regulators.
* Analytical and solutions‑focused problem solver, with a track record of delivering improvements that add real value.
* Collaborative partner experienced in cross‑functional alignment, engagement, and shared learning.
* Awareness of emerging trends in operational management, strategy, technology, automation, and performance measurement.
Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people‑first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people‑first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work‑life balance; You can view some of our other key benefits here.
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