?? North West (Burnley, Tameside, Rochdale Multi-site)
?? Full-time | Senior Leadership
?? Competitive Salary + Performance Incentives
About the Role We are seeking an experienced Head of Operations to lead and scale multi-site domiciliary and complex care services across the North West.
This is a critical senior leadership position with full responsibility for operational performance, Registered Manager leadership, and service delivery across multiple branches.
?? Essential Requirement:
You must have direct experience managing 1,000+ care hours per week within a domiciliary or similar regulated care environment. Applications without this will not be considered.
Key Responsibilities Operational Leadership
Lead and manage all Registered Managers across multiple sites
Drive performance against KPIs (staffing, compliance, retention, financials)
Oversee rota management, capacity planning, and service delivery
Act as escalation point for operational issues
Quality & Compliance
Ensure full CQC compliance across all services
Lead audits, inspections, and continuous improvement plans
Oversee safeguarding, incidents, and complaints
Workforce Management
Improve staffing stability and reduce agency reliance
Drive performance management and accountability at management level
Support recruitment and retention strategies
Commercial Performance
Manage budgets, margins, and contract performance
Monitor staffing ratios and cost control
Work with finance to forecast growth and demand
External Stakeholders
Build relationships with ICBs, commissioners, and case managers
Support tenders, new service mobilisation, and growth
About You Essential:
Senior operational leadership experience in domiciliary care / complex care
Proven track record managing multi-site services
Experience overseeing 1,000+ care hours per week
Strong knowledge of CQC regulations and governance
Experience improving service performance
Commercially aware with strong financial understanding
Desirable:
Registered Nurse (RN) background
Experience in nurse-led or complex care environments
Knowledge of CHC / ICB-funded care packages
Experience supporting business growth or tenders
What Youll Bring Strong leadership presence and accountability
Data-driven decision making
Ability to challenge and improve underperformance
Calm, structured approach in high-pressure environments
Why Join Us? Senior leadership role with real influence
Opportunity to shape and scale a growing organisation
Work within a nurse-led, quality-focused care model
Supportive leadership team with clear structure and accountability
Apply Now If you have the experience, operational grip, and leadership capability to run high-volume domiciliary care services, we want to hear from you.
TPBN1_UKTJ