Enforcement Agent
Location: Rhondda
Salary: Competitive basic salary + uncapped commission (for employed roles) / Competitive commission structure for self-employed agents
Working Hours: 40 hours per week with flexible working arrangements between 6:00am and 9:00pm, Monday to Saturday, including at least one late evening per week where required.
Essential Requirements
Level 2 Taking Control of Goods Certification
Full UK driving licence with at least 2 years driving experience
For self-employed roles: own vehicle and clamp
About the Opportunity
Priority Recruitment is currently recruiting on behalf of our client, a well-established and ethical enforcement company, for Enforcement Agents to join their growing team.
We are particularly interested in Self-employed Certified Enforcement Agents who already hold the Level 2 Taking Control of Goods qualification and have their own vehicle and clamp. However, we are also keen to hear from Certified Agents who are seeking permanent employment opportunities.
Most cases will involve local taxation and parking enforcement on behalf of local authorities, with opportunities to work across the UK and maximise your earnings through a strong commission structure.
Whats in it for you?
For employed roles:
Competitive basic salary with uncapped commission potential
25 days annual leave plus bank holidays
Company vehicle with fuel card and expenses
Equipment provided, including iPad, body-worn safety vest and Halo Body Worn Video Camera
Flexible working arrangements to support work-life balance
Dedicated induction and training programme
Company pension scheme
Company sick pay scheme
Mental health and wellbeing support, including eye care vouchers, seasonal flu jab vouchers, and workplace mental health initiatives
Friendly working environment within a family-run business
Regular social events
Mandatory company shutdown between Christmas and New Year
For self-employed agents:
Attractive commission structure
Ability to manage your own workload and maximise earnings
Opportunity to work with a reputable and ethical enforcement provider
Consistent caseloads from local authority clients
About the Role
As an Enforcement Agent, you will:
Travel to addresses within your local area to execute court orders and recover outstanding debts on behalf of local authority clients
Assess debtors financial circumstances by gathering income details and assisting with financial questionnaires where required
Request payment in full (PIF) or negotiate affordable repayment arrangements where full payment is not possible
Confidentially make enquiries with neighbours where debtors have moved or vacated a property
Identify vulnerability and signpost individuals to appropriate support services where necessary
Liaise with office-based colleagues regarding active cases
Oversee payments received, including handling cash payments, issuing receipts, and maintaining accurate documentation
Compile reports following visits and complete required paperwork
Take control of goods and arrange removal of goods where necessary, in accordance with legislation
Maintain strict client confidentiality and comply with Data Protection legislation and the Freedom of Information Act where applicable
Operate in accordance with all relevant legislation, health & safety requirements, and Level 2 Taking Control of Goods National Standards
Skills & Attributes
Excellent communication and interpersonal skills
Confident and adaptable when dealing with individuals from all walks of life
Self-motivated and proactive, comfortable working independently in a field-based role
Professional and resilient when managing challenging situations
Approachable and respectful, maintaining high ethical standards
Empathetic andunderstanding, particularly when dealing with vulnerable individuals
Successful applicants will be required to undertake DBS and CCJ/IVA checks and may be asked to provide evidence of their last three months commission prior to an offer of engagement or employment being made.
If you are a certified Enforcement Agent looking for your next opportunity, whether self-employed or permanent, apply today through Priority Recruitment to learn more about this opportunity.
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