As a Restaurant Supervisor at Storyhouse, you will lead and support service teams to ensure the smooth running of the restaurant, bars, and events. You will oversee set-up, service, and maintenance of all areas, ensuring customers are greeted and served professionally while maintaining high standards of food, beverage, and hygiene compliance. Key duties include managing reservations, bar service, stock control, interval drinks, and private functions.
You will motivate and guide service assistants, handle customer enquiries and complaints, and provide flexible support across departments, including ticketing and library services, delivering excellent customer experiences throughout Storyhouse.
You will be required to carry out all restaurant & bars duties including, but not limited to:
Supervise, train, and motivate front-of-house staff to ensure service standards are met.
Create daily staff schedules and allocate duties based on operational needs.
Conduct briefings to communicate menu updates, daily specials, and service expectations.
Ensure compliance with health, safety, and hygiene regulations
at all times
Monitor stock levels of beverages, consumables, and service items, and liaise with suppliers or management regarding replenishment.
Oversee cash handling, till operations, and reconciliation at the end of shifts.
Handle customer complaints professionally, resolving issues promptly to maintain guest satisfaction.
Monitor service quality, identifying areas for improvement and implementing changes as necessary
Work closely with kitchen and management teams to ensure smooth service and communication between departments.
Provide feedback and reports to the Restaurant Manager regarding service standards, staff performance, and customer feedback.
Assist in planning and supervising private functions, events, or large bookings.
Ensure smooth coordination of event-specific requirements
Previous
e
xperience in a similar role, either in hospitality or customer service is desirable
Hands-on experience in food and beverage service, including bar operations
Experience in dealing with customer complaints, and resolving incidents
Experience of supervising a large and dynamic
team
Title: Restaurant Supervisor
Reports to: Restaurant Manager
Salary: £13.39
ph
Contract: 40hrs per week, permanent position
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