We are looking for someone to join our support team to provide first and / or second line support to both internal and external customers. The ideal applicants should be a technically sound individual with the ability to work in high pressure situations teamed with a demonstrable knowledge of the core concepts of a multi-service provider (IaaS, Backups, Storage, Disaster recovery, Networking).
Were looking for a candidate who can take ownership of incidents and tasks assigned to their department, while also following up and tracking any incidents triaged through their escalation point. Training and support will be provided through internal training plans and certifications. Candidates are also be expected to take ownership of their on-going personal development which will lead to a fast-tracked career within the company.
Responsibilities
Co-ordination and Ownership of support tickets
Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform root cause analysis on critical system issues
Provision of first and second-line technical support to internal and external customers, maintaining service levels
Performing daily health checks of cores service platforms
Performing regular maintenance and patching of core service platforms
Creating and maintaining technical knowledgebase documentation
Required Skills & Qualifications
Full UK Drivers license
Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking)
Effective Communication
Excellent Customer Service Skills
Effective Team Player
Attention to Detail
Desired Skills & Product Experience
Ticket Management to an ITIL Standard Service-Now
IaaS VMware
Storage SAN, S3, Cloud
BaaS VM, File Database, Network Configuration
DRaaS Zerto, SRM
Networking Cisco/Fortinet
Monitoring
Office 365
This is a brilliant opportunity to join a very progressive tech company. Apply now for an immediate interview.
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