Job Description
3rd Line Service Desk Engineer
Northampton (Hybrid)
Permanent, Full Time
Up to £55,000 + excellent company benefits!
You’ll join a supportive, fun, and hard‑working team with great perks-social events, incentives, top tech for office and home, subsidised healthcare and a clear progression plan with training and mentoring!
Join a leading IT solutions and managed services provider as a 3rd Line Service Desk Engineer, where you’ll take ownership of complex technical challenges and act as a key escalation point for 1st and 2nd line teams. This role is ideal for a hands-on infrastructure specialist with strong networking and SQL expertise who thrives in a collaborative, fast-moving environment.
What You’ll Be Doing
* Provide 3rd line technical support across infrastructure, cloud, networking and database environments
* Take charge of escalations from 1st/2nd line engineers, ensuring timely resolution and excellent communication throughout
* Troubleshoot and maintain Windows Server, Active Directory, Exchange and SQL platforms
* Manage network configurations including DNS, DHCP, switching, routing and firewalls
* Support VMware or Hyper-V virtualisation platforms, along with Dell/HP server and SAN hardware
* Occasionally deliver on-site support for escalated incidents and project implementations
What You’ll Bring
* 3+ years’ experience in a 3rd line technical support or infrastructure role
* Strong, hands-on experience with networking (DNS, DHCP, switches, routers, firewalls) and SQL Server management is essential
* Proven track record supporting enterprise IT environments (Windows Server, AD, Exchange, security, backups)
* Solid understanding of VMware vSphere and/or Microsoft Hyper-V
* Experience with Dell or HP server/blade infrastructure and SAN storage
* Relevant certifications such as AZ-, MS-, VCP, or CCNA preferred
To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.