Overview
Clinical Service Manager – Nursing and Therapy Services. Are you a clinically qualified leader in nursing or allied health professions with a passion for integrated, community-based care? We are seeking a proactive and visionary Clinical Service Manager to lead and coordinate four services across Swale: 2 Hour Urgent Care, Community Intermediate Care, Community Neuro Rehabilitation, and Community Speech and Language Therapy Services.
Working closely with the Head of Operations and the Director of Community Services within our North Kent Business Unit, you will help shape strategic objectives, drive service innovation, and ensure the delivery of safe, responsive, and equitable care. You’ll lead multidisciplinary teams including Advanced Nurse Practitioners, Physiotherapists, Occupational Therapists, Healthcare Assistants and Rehab Support Workers, embedding the 6Cs framework and professional standards into everyday practice.
This pivotal clinical leadership role focuses on optimising service delivery, managing resources within budget, and fostering a culture of clinical excellence and continuous improvement. You’ll collaborate with Primary Care Networks, Social Care, Mental Health, and voluntary sector partners to develop Integrated Neighbourhood-Based models that reduce hospital admissions and promote seamless care pathways.
If you’re ready to lead with purpose, influence change, and make a lasting impact on Community Healthcare provision in Swale, we’d love to hear from you.
Main duties of the job
As a Clinical Service Manager your responsibilities will include:
* Leading multidisciplinary teams across urgent care, intermediate care, neurorehabilitation, and therapy services, applying advanced clinical expertise and positive leadership.
* Embedding national frameworks (e.g. 6Cs), professional standards, and organisational strategies into daily service provision and patient care.
* Managing pay and non-pay budgets, and overseeing recruitment, retention, induction, and workforce development within a designated locality.
* Proactively addressing clinical, performance, and staffing issues, including capacity planning, safeguarding, and incident response.
* Designing and delivering service changes and quality improvements based on feedback, incidents, and evolving national and local priorities.
* Collaborating with healthcare partners, social services, mental health, and voluntary sectors to promote integrated, neighbourhood-based care and reduce hospital admissions.
* Ensuring adherence to policies regarding information governance, health and safety, professional registration, and statutory training requirements.
* Creating a learning-focused environment, encouraging clinical supervision, peer review, audits, and professional development across all disciplines.
* Overseeing audits, supporting innovation and research, and ensuring findings are embedded into practice to enhance care delivery.
* For a full list of responsibilities, please see the attached job description.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2
Job responsibilities
You’ll also play a vital role in workforce development, supporting staff through supervision, training, and appraisal, while ensuring compliance with governance, safety, and quality standards.
The Ideal Candidate
Our ideal candidate will have:
* Registered Nurse or Allied Health Professional, with current professional registration
* Mentorship qualification
* Relevant Leadership in Community Nursing/Allied Health qualifications
* BSc / degree in area relevant to community nursing / allied healthcare qualifications
* Leadership qualification
* Minimum of 5 years post-registration experience, including at least 2 years in a supervisory/managerial capacity at minimum band 7 within a community nursing/allied healthcare service
* Experience of effective budget and resource management
* Initiating research and/or audit and implementing changes/improvements in practice
* Experience of initiating, managing and evaluating change
* Experience of giving presentations to a wide audience
* Fully licensed driver with the flexibility to travel across Swale and, when required, to attend meetings in Medway, Dartford, Gravesham, and Swanley (DGS)
For a full list of criteria, please see attached job description
Package Description
As a Clinical Service Manager you will be part of our valued team, receiving access to exclusive rewards and benefits including:
* Band 8A AfC Salary with NHS Pension and full Agenda for Change terms and conditions
* Membership of My Reward Hub, giving you access to discounts on everyday purchases and cashback/voucher offers
* Access to your wages as you earn them to help cover life emergencies and avoid overdraft fees or high interest rates
* Online and face-to-face support for mental and physical wellbeing, including resources for healthy living, post-trauma support, legal, debt and life management help, as well as career coaching
* Access to eLearning, bespoke career pathways and continuing professional development through our Learning Enterprise
* An open, just culture where you are encouraged to share ideas that help deliver our purpose: changing lives through transforming health and care, backed by funding
* The pride of working for an organization committed to high clinical and quality standards, with many services rated good or outstanding by the Care Quality Commission
Person Specification
General Requirements
* Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to check for any previous criminal convictions.
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