Customer Team Leader
Location: Parsons Drive, Ryton, NE40 3RA
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store
You must be aged 18+ to authorise age‑related sales.
Apply easily from your mobile by completing our assessments – no CV needed!
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you'll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
What you'll do
* Own the day‑to‑day running of the store by leading the team on your shift
* Motivate, coach and support your team to deliver great service and efficient operations
* Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy and HR processes
* Champion Co‑op through community engagement and membership growth
What you'll bring
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising or team management (experience not essential)
Benefits
Full training and career development resources
30% discount on Co‑op products in store
Flexible access to pay as you earn it
Up to 10% pension contributions
36 days of holiday (pro‑rata, including bank holidays)
24/7 access to GP appointments and colleague support programme
Market‑leading policies to help you through life's big moments
Diversity and inclusion
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and how we work.
We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.
We reserve the right to remove a vacancy before the scheduled closing date.
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