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Job Description - Duties And Responsibilities
This role supports Data Centre Operations for Proximity Services based at Telehouse Docklands Data Centre. Out of hours, we manage Paternoster Square Head Office and 5 Canada Square, aiming to deliver the highest standards of service for all infrastructure and processes within the data centre.
The Data Centre Engineer will provide technical assistance and support to our customers, offering 24/7 coverage through a 12-hour shift pattern (days and nights, 07:00 to 19:00 and 19:00 to 07:00).
Responsibilities include installing racks, housing, network, and computer equipment; managing and implementing installations such as shelves, power strips, rails, cable management, and customer IT equipment; identifying hardware or cabling issues, replacing components, testing, tracing, and labelling cables.
Liaising with global counterparts and third parties on hardware issues and processes is also required. The engineer will uphold standards of tidiness, cleanliness, security, asset management, and installation within the computer suites.
Job Specifications - Essential Skills, Knowledge And Experience
* Computer engineering experience and knowledge for optimal working methods.
* Cabling experience and knowledge.
* Experience installing rack mount kits (HP, CISCO, Dell, Arista, Synergy 1200).
* Hardware maintenance skills, including replacing failed parts like cache batteries, HDDs, power supplies.
* Motivated, proactive attitude.
* Willingness to innovate and improve operational efficiency.
* Ability to work under pressure and resolve problems effectively.
* Ability to work independently.
* Good communication skills in English.
* Proficiency in Outlook, Word, and Excel.
* Strong team skills, attentive listening, and contribution in discussions.
* Customer-focused and flexible.
Job Specifications - Desirable Skills, Knowledge And Experience
* ITIL Accreditation.
* Experience with ServiceNow and Xpedite.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Engineering and Information Technology
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