This job is with Johnson Matthey, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Vacancy: Customer Service Executive
Location: Royston
World-changing careers, enabled by Johnson Matthey. With more than 200 years of history, join us and help accelerate the transition to net‑zero. As a Customer Service Executive you will help drive our goals by delivering excellent customer service and ensuring timely delivery of products and services.
Responsibilities
* Work in the PGMS Products or PGMS Services Customer Service teams to deliver excellent levels of customer service.
* Process customer orders and requests (PGMS Services) or quotations (PGMS Products) in accordance with customers' requirements and established systems and procedures to ensure that the correct services/goods are delivered to our customers within promised timescales.
* Work closely with the relevant operational teams to facilitate high levels of customer service and ensure that customers and all relevant internal stakeholders are immediately informed of potential problems and delays. Provide the voice of the customer internally.
* Liaise with local JM Sales offices/Managers and agents to support their sales activities.
* Liaise with Finance and Shipping personnel to establish the validity of customer accounts/Letter of Credits, to deal with any queries arising from such checks where appropriate and to ensure customer transactions and queries are actioned as required.
* Own customer complaints, ensure active and thorough management of investigation to the satisfaction of the customer and escalation as required.
Requirements
* Experience in a customer service environment with knowledge of sales systems.
* High levels of numeracy and attention to detail, with the ability to make precise mathematical calculations.
* Proficiency in Microsoft Office packages; especially Excel, with the ability to learn new systems and processes.
* Ability to build strong collaborative relationships.
* Excellent communication and personal skills.
* Pragmatic and logical approach to delivering results.
* Ability to ensure data integrity through attention to detail and quality data input.
Even if you only match some of the skills, we'd love to hear from you to discuss further.
What We Offer
* Retirement savings
* Saving accounts
* Life and disability insurance
* Commuter allowances and loans
* Medical plans / health assessments
* Fitness discounts
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
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