We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.
About the role:
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Tŷ Hafan. The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters. The post holder will be required to work 3 days in the office and 2 days from home.
About you:
You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Tŷ Hafan’s work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
Our employee benefits:
* Holiday entitlement of 30 days plus Bank Holidays
* Group Personal Pension Scheme with an employer contribution of 5%
* Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
* Unlimited access to a 24/7 online GP as well as a range of other health experts
* Healthcare Cash Plan – claim back the cost for appointments and treatment such as dental, optical or physio
* Cycle to work scheme
* Technology, mobile phone and will writing schemes
* Discounted gym membership and shopping discounts
* Hybrid working and when onsite free secured parking.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre‑employment medical clearance.
Tŷ Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under‑represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
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