Description Proposed Interview Date: Week Commencing Monday 19 May 2025 Closing Date: Sunday 11 May 2025 Contract Type: Permanent Salary: FC4 £24,890.91 - £27,087.17 (Plus Unsocial Hours Enhancement) Working Pattern: A rolling 3-week Rota, Full time equivalent hours Week 1 – Mon/Tues – 7pm -7am Sat/Sun 7am - 7pm Week 2 – Fri/Sat/Sun – 7pm – 7am Week 3 – Wed/Thurs – 7pm – 7am Location: Halbeath Depot, Dunfermline Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details A new exciting opportunity has arisen in the Housing & Safer Communities Service as a Housing Estates Management Officer working from our new CCTV hub monitoring as well as deploying to carry out patrolling of high-rise blocks throughout Fife. Key aspects of the Housing Estate Management Officer role will include: Help to deliver a 24-hour service which addresses estate management in high rise blocks and the local community, react to emerging issues and support the work of Housing & Communities. Being part of a team of Housing Estate Management Officers who work in Multi-Storey blocks and out in the community across Fife providing residents with a friendly, clean and safe environment to live in. Delivering an enhanced concierge service focused on improving community safety within the 12 tower blocks across Fife. It will be important to address estate management issues and reassure residents their concerns are being dealt with promptly. Monitor CCTV & alarm systems within the CCTV Control Room/Multi Storey blocks, deliver/co-ordinate appropriate responses to incidents/activations as they arise, and liaise with the emergency services when necessary. You will provide a front-line service, monitoring/patrolling/cleaning and supporting the work of the wider Housing & Safer Communities Teams. The Person Ideally the candidate would be educated to SCQF level 4, which includes National 4 or Standard Grades at General level or ‘O’ Grades or equivalent. The successful candidates will be able to demonstrate an understanding of customer care and have excellent communication skills. They should be able to work unsupervised as required and use their own initiative to solve problems. Be able to evidence communication, organisational and I.T. skills. Have working knowledge of CCTV equipment and the ability to embrace technology. Current best practice in caretaking/concierge service or similar environment. Have a flexible approach to work, hours and locations. Can form good working relationships with others. A link to the role profile is included below where you will find more information about the job and the type of person we are looking for. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial. For further information, please contact: Brian Westwater at Brian.Westwater@fife.gov.uk