2nd line support engineer

Job Description

Are you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in South Manchester.


About the Role

As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end-user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment.


Key Responsibilities

* Provide 2nd line support across the organisation (hardware and software).
* Troubleshoot and resolve issues related to:
* Windows OS & Office 365
* Active Directory & Group Policy
* Endpoint patching and compliance
* Apple mobile device support
* Laptop and desktop break/fix and setup
* Assist in general end-user IT support, both face-to-face and remotely.
* Collaborate with the wider IT team to escalate infrastructure or network-related issues.
* Support asset and hardware procurement and ensure appropriate stock levels.
* Maintain accurate documentation and follow ITIL-aligned service desk processes.