Overview
Aftersales Manager, Charles Hurst Group (Newtownabbey Kia Charles Hurst). Permanent, full-time role. 42 hours per week: 08:00–17:00 Monday to Thursday, 09:00–17:00 Friday, Saturdays on rota. Competitive salary and bonus. Role involves leading the Aftersales team to ensure the Aftersales strategy is understood, communicated, implemented, and embedded with a focus on great customer outcomes.
Your role also involves working closely with franchise management and site management teams to drive performance improvement and acting as a role model for customer service excellence, developing long-lasting relationships with customers and coaching the team to do the same.
What You’ll Do
* Lead and support franchisees in achieving aftersales targets
* Implement and monitor service performance metrics (KPIs)
* Drive customer service excellence and satisfaction
* Identify and roll out best practices across locations
* Deliver training and coaching to aftersales teams
* Liaise with internal departments to support smooth operations
What We’re Looking For
* Proven experience in an automotive aftersales or service management role (tyre industry a plus)
* Strong leadership, coaching, and communication skills
* Analytical mindset with the ability to improve processes and results
* A customer-first approach and passion for service excellence
* Willingness to travel across franchise locations as needed
* Full UK driving licence
About Us
We are one of the top three automotive retailers in the UK, representing 32 manufacturer brands with a large network of dealerships across the UK and Ireland. We invest in our people with a strong rewards and benefits package designed to support your career, wellbeing, and life outside work.
Core Benefits
* Competitive salaries with structured pay scales and progression
* Generous annual leave that increases with length of service
* Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
* Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
* Eyecare vouchers for vision care needs
* Smart Health – 24/7 GP services for mental and physical wellbeing
* Dental insurance for everyday care and unexpected treatments
* Critical illness cover
Financial Wellbeing
* MyView PayNow – access a portion of pay as you earn
* Free Will writing services
* Flexible life assurance options
Leisure & Lifestyle
* Discounted gym memberships
* Travel insurance
* Home and technology vouchers
* bYond card and exclusive discounts
We are an equal opportunities employer and are committed to a working environment free from discrimination that empowers our people to bring their whole self to work. If your application is successful, employment checks will be conducted prior to commencement, including verification of recent employment, address, and criminal record check; driving license checks for roles that require driving. All offers are made subject to a 6-month probation period.
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