Job Description
Job Description
Customer Experience Advisor
Kingfisher Business Account Customer Support Analyst
This is Worldline
We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
The O pportunity
This is a desk based customer service role, directly taking a large number of inbound calls and responding to a consistent volume of emails relating to business customers of a large UK retail client. Each team member will be dealing with calls and emails relating to web issues, account queries, transaction and invoicing queries from Customers, the Client and Merchants whilst representing Worldline and showcasing our expertise in customer service whilst ensuring agreed service levels are met each month.
This is a permanent role with shifts between 08:00 and 18:00 Monday to Friday and Saturday 09:00 – 13:00 on a rota basis. There is a requirement for some flexi...