Overview
To assist in providing high quality, safe patient care through the delivery of an effective, efficient and responsive administrative and clerical service which meets the needs of the service.
Responsibilities
* Work in a supportive team, supporting colleagues and other Trust services as required, to ensure the team provides effective administrative tasks.
* Provide typing support to the Medicine Department and clerical support to the Medicine Department.
* Open mail, collate patient results and scan to electronic patient records.
* Process patient letters to prepare for postage.
* Understand and interpret functional/medical/legal terms and organisational policies.
* Ability to deal with non-routine issues such as problem solving.
* Act as the link between consultants, clinicians and other areas to ensure care is delivered in a coordinated and efficient way.
* Deliver audio typing support for clinic correspondence, including typing clinic and results letters using WinScribe and similar systems.
* Contribute to timely informing of patients regarding their care pathways, with good concentration and proofreading skills and the ability to type for long periods.
* Understand and interpret functional/medical/legal terms and organisational policies and procedures, working with colleagues to ensure correct processes are followed and smooth administration of patient flow.
* Address non-routine issues and develop alternative or additional procedures to coordinate care plans for an area of work.
* Work with a system that supports departments and business groups to ensure typing coverage for shortages and peaks in demand across departments.
* Outputs will be measured using performance measures to ensure consistency and high-quality, timely service provision.
* Act as the link between consultants, clinicians, the booking team and other areas to ensure care is delivered in a coordinated and efficient way.
Safeguarding
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust's policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
Organisation
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four 'specialist' hospital sites in Greater Manchester. Being a 'specialist' hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' (see additional documentation) and provide examples.
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers. We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.
Application Support
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* NHS pension scheme membership
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* NHS Staff discounts
* Cycle to work scheme
* Salary finance - for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union - for local financial advice
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