King's Lynn
Parts
Full time
Permanent
Due to continued growth we are recruiting for a Trade Parts Sales Specialist to join our dynamic team in Kings Lynn. We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist, you'll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need to succeed.
Job Description:
As a Trade Parts Sales Specialist, you'll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs. Your primary responsibilities will include:
* Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise.
* Identifying customer needs and recommending appropriate parts and accessories.
* Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary.
* Processing orders accurately and efficiently, ensuring timely delivery to customers.
* Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction.
* Resolving customer queries, concerns, and complaints promptly and professionally.
* Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings.
Requirements:
* Previous experience in automotive parts sales or a similar B2B sales role is highly desirable.
* Strong knowledge of automotive parts and accessories, particularly in the trade market.
* Excellent communication and interpersonal skills, with the ability to build rapport with customers.
* Proven track record in delivering exceptional customer service.
* Self-motivated and target-driven, with a passion for sales and achieving results.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Strong problem-solving skills and attention to detail.
* Proficient computer skills, including experience with sales software and inventory management systems.
Benefits:
* Competitive salary with performance-based incentives.
* Opportunities for career growth and development within our expanding organisation.
* Comprehensive training and ongoing support.
* Employee discounts on parts and accessories.
* Friendly and inclusive work environment.
Why Work For Us?
Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.
Salary
Competitive plus bonus scheme
Hours
Monday to Friday, 8.00am to 5.00pm
Benefits
• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)
Closing date