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Business Area: Local Vodafone Business Unit
Posting Country: United Kingdom
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself, belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Location: Warwick/Midlands + Field
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
As a Security Engineer, you will take technical ownership of the Vodafone service to the customer account, support management, and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.
It is essential that the candidate can interface with all levels of management and account teams both internally and with customer representatives, providing a ‘best in class’ level of support, including out of hours support where required.
* Support account management with technical skills and coaching of team members.
* Communicate with internal and external stakeholders, to a high level of technical detail, whilst ensuring clarity and simplicity in resolution communications.
* Support colleagues with fault finding and troubleshooting on customer-critical systems.
* Provide technical insight into key faults and scenarios where service is under threat or impacted, including face-to-face support for customer representatives to overcome outages.
* Perform RCA and provide solutions based on output to mitigate future issues or provide visibility of impact if analysis is not implemented.
* Coach and mentor engineers to ensure technical standards are met and maintained.
* Provide a key point of escalation for technical issues between the customer and Vodafone.
Who you are
* Adaptability and the ability to learn new skills quickly.
* Industry-leading technical knowledge gained in a telecoms or service provider environment.
* In-depth understanding of modern Networking and Protocols (OSI Layers 1-7).
* Experience with VPN Technologies (ipsec, SSL VPN, DMVPN, FlexVPN).
* Valid / full UK driving license.
* Eligibility for BPSS / SC clearance.
* Minimum of CCNA Network and/or CCNA Security (CCNP highly desirable).
* Checkpoint CCSA/CCSE certification.
* Experience with Linux / Windows server build, maintenance, and management.
* F5 LTM, GTM, and Proxy Configuration/Management.
* Experience with Authentication Management (RSA SecurID, Cisco ACS/ISE, TACACS+, RADIUS).
We encourage applicants who may not meet every criterion to apply, as we value diverse experiences and backgrounds. Our recruitment team can help identify how your skills may fit this role or others.
What we offer
We offer competitive pay, bonuses, up to 28 days off plus bank holidays, paid charity leave, and a range of benefits including discounts, vouchers, pension, and career development opportunities.
Need to Know
This role is subject to background checks, including criminal and financial checks. For accessibility requests during recruitment, visit our Careers website. We value authenticity and encourage you to showcase your true self during the interview process.
Vodafone is committed to diversity and inclusion, actively promoting an inclusive workplace where all employees can thrive.
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