Job Description
Job ID: 42940
Job Function: Account Management Board Level Commercial Sales
Job Term: Permanent
Job Region: Birmingham Chorley
Posted Date: 26 Mar 2026
Job Overview
The Account Director will drive new business growth through a combination of account mining and external hunting strategies. They will lead the development and implementation of account strategies, plans, and budgets for specific customers to achieve agreed business objectives. This will involve building and maintaining strong relationships with all customers and potential customers, understanding their evolving needs and requirements, and collaborating closely with all departments to ensure customer needs are met efficiently and effectively.
We are seeking a dynamic and experienced Account Director to lead a portfolio of key client existing accounts while guiding a team of Account Managers. The role demands strong commercial leadership within the UK business, strategic planning, driving change, supporting business development and commercial selling, customer satisfaction, and ensuring the delivery of existing and new contracts.
Job Responsibilities
Client Relationship & Account Management
* Develop and maintain senior-level relationships with key client stakeholders.
* Act as the primary commercial point of contact for strategic accounts.
* Understand client supply chain requirements, operational challenges, and growth plans.
* Conduct regular business reviews to assess performance and identify improvement opportunities.
Account Growth & Commercial Development
* Drive revenue growth through product sales, service expansion, and managed supply chain solutions.
* Identify opportunities for upselling and cross‑selling logistics services, value‑added solutions, and product ranges.
* Develop and implement account growth strategies aligned with business objectives.
* Support new business opportunities within existing client organisations.
Supply Chain & Operational Alignment
* Work closely with operations, procurement, warehousing, and transport teams to ensure service delivery meets contractual and performance requirements.
* Support continuous improvement initiatives focused on efficiency, cost reduction, and service enhancement.
* Manage escalations and ensure timely resolution of operational issues.
Commercial & Financial Management
* Own account profitability, pricing strategy, and margin performance.
* Lead commercial negotiations, contract renewals, and service agreements.
* Monitor forecasts, budgets, and performance against revenue targets.
* Ensure accurate pipeline management and reporting.
Leadership & Collaboration
* Lead and support Account Managers and internal stakeholders across departments.
* Foster strong cross‑functional collaboration between sales, operations, and supply chain teams.
* Provide strategic direction to account teams to ensure consistent delivery.
Qualifications and Skills
Skills & Experience
* Significant experience in account management or commercial roles within logistics, supply chain, or product distribution environments.
* Strong understanding of managed supply chain models, logistics operations, and product‑based sales.
* Demonstrated experience managing large or complex client accounts.
* Strong commercial awareness and negotiation skills.
* Ability to translate operational requirements into commercial solutions.
* Excellent stakeholder management and communication skills.
Key Competencies
* Strategic account development
* Commercial acumen
* Supply chain understanding
* Relationship management
* Problem solving and decision‑making
* Leadership and influence
Typical KPIs
* Account revenue and margin growth
* Client retention and contract renewal rates
* Service performance against SLAs/KPIs
* Supply chain efficiency improvements
* Customer satisfaction scores
* Pipeline and opportunity conversion
Benefits
* Competitive Salary
* Pension scheme with up to 6% employer‑matched contributions
* Life assurance
* 25 days holiday + 8 statutory bank holidays
* Holiday buy‑back scheme (5 additional days available)
* Salary sacrifice car scheme – A cost‑effective way to lease a new car via salary sacrifice (subject to meeting minimum earnings eligibility criteria).
* Established hybrid working structure
* Enhanced maternity and paternity leave
* Employee Assistance Programme supporting wellness with immediate access for you and your family to:
o Virtual GP consultations and second opinions
o Mental health support and counselling
o Online physiotherapy
o Access to CONNECTPlus long‑term health condition support
o Wellbeing and healthy living support
* Cycle to work scheme
* Professional Membership and Study Sponsorship
* Quarterly employee recognition awards
* Employee referral scheme with financial reward
* Benefits hub with employee retail discounts
* Discounted eye test vouchers
Security Clearance Requirement
Candidates must be eligible to undergo Baseline Personnel Security Standard (BPSS) clearance. This process includes verification of identity, right to work in the UK, employment history, and a basic criminal records check for unspent convictions. Candidates must have resided in the UK for 3 years to meet BPSS eligibility requirements.
We are an equal opportunities employer and a forces‑friendly employer. We encourage and support employees to realise their potential and achieve high‑impact results.
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