Receptionist/Administrator (Care Navigator) – Arthur Medical Centre
Arthur Medical Centre seeks to employ an Care Navigator to join our established Reception and Administration team.
Candidates should have a medical reception/administrative background - ideally in a Primary Care or GP Practice context.
For further details, or to arrange an informal visit to the Practice, you are very welcome to contact the Practice Business Manager, Azeem Climie
Main Duties/Key Tasks:
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
* Explain procedures and make new and follow-up appointments with the appropriate clinician.
* Using your own judgement and communication skills ensure that patients who need an urgent consultation are seen in line with practice protocol.
* Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are followed consistently.
* Receive and make telephone calls as required. Direct calls and take messages ensuring accuracy of detail and prompt appropriate delivery using the correct method of communication.
* Check and prepare the Doctors visiting list ensuring careful recording of relevant details.
* Print and prepare forms for samples sent to the lab
* Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
* Enter patient information on computer systems as required.
* Prepare clinical rooms for surgeries and ensure adequate supplies of consumables are available.
* Covering colleague’s holiday and sick cover as required.
Administration Duties:
* Process incoming and outgoing mail as directed.
* Accurately record data and actions taken in patient record where appropriate on in accordance with practice protocol.
* Complete other daily/weekly and Monthly core tasks to support the smooth running of the reception/repeats areas.
* Run patient recall systems
* Support Chronic Disease Management in searches, recalls, and audits, ensuring that recall letters / documents are produced and sent out on time
* Liaise with lead staff to ensure cervical smear recalls are in place as necessary
* Assist with administration of Pathology / Mail
* Assist doctors/managers with administration of enhanced services and projects
* Summarise patient notes accurately and efficiently, in liaison with doctors, and in accordance with the timescale outlined in the GMS2 Contract, ensuring clinical information is added to the SystmOne computer system accurately and efficiently.
* Administer the electronic GP2GP system ensuring patients notes are processed and summarised in a timely manner
* Review and extract required data from clinical correspondence and inputting the data and Read Codes into the patient’s medical record on the SystmOne Ensure, as far as possible, that all data entered complies with our GMS Contract
* Advise clinicians and staff in the correct use of Read Codes, shortcuts and GMS guidelines and amend entries as appropriate.
* Undertake any other additional duties appropriate to the post as requested by the Practice Management Team or the Partners.
Practice Overview
* We are a highly innovative & friendly team, committed to delivery of excellent patient care. We are a very supportive & sociable team who meet daily in ‘the lunchtime huddle’ & have regular social events.
* Our Practice is run by four GP partners, complemented by two salaried GPs and other members of our clinical team. We are proud to be part of the Belper Primary Care Network.
* We have a list size of about 9100 patients, making us big enough to be efficient but small enough to care.
* We have a stable population allowing us to really know our patients & their families. We provide continuity of care & traditional cradle to grave medicine. Our person-centred care receives excellent feedback from our patients. Our patient satisfaction scores surpass CCG & national averages.
* We are a single site practice situated in Horsley Woodhouse, a semi-rural locality surrounded by beautiful Derbyshire countryside, within easy commute of Derby & Nottingham.
* Our ethos: Delivering excellent holistic, patient care through teamwork, by valued members of our practice team. We want to ensure you maintain good job satisfaction, by enjoying providing great care & having a good work-life balance.
You are very welcome to send any informal queries to azeem.climie@nhs.net. We are also more than happy to arrange informal visits to the practice, should applicants wish to come and meet our team and look around the building.
Derby and Derbyshire LMC Ltd
2nd Floor Kelvin House
London Road
Derby
DE24 8UP
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