Job Description Job Title: Business Process Manager (CRM Transformation) Location: West Midland Contract: 6 months, 3 days per week, with possibility to extend Overview Opportunity to join a growing organisation delivering a CRM transformation across Sales, Marketing and Customer Service. This role will focus on defining, improving and implementing business processes aligned to a new CRM platform. Key Responsibilities Engage with cross-functional stakeholders to gather requirements Lead process mapping workshops (current and future state) Translate business needs into clear documentation Support CRM implementation, system design and UAT Manage risks, issues and support change/adoption activities Requirements Experience in business analysis or process improvement Strong stakeholder management and workshop facilitation skills Experience working with CRM systems (e.g. Salesforce, Dynamics, HubSpot) Strong communication and organisational abilities Desirable CRM implementation experience Understanding of sales, marketing or customer service processes