Overview
The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. We are ambitious and have a bold vision of what we want to achieve, shaping ourselves into one of the best universities in the world through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.
The Role
You will be at the heart of our library's daily operations, ensuring a welcoming environment for all users from the Library Welcome Desk and supporting those studying and researching remotely. You will assist students, staff and visitors, deliver information and support services, and answer first-line enquiries in person and online. You will provide guidance on accessing resources, collections, and membership services, offer support for digital resources and printing services, address information enquiries, library account queries, book retrieval, and help manage our learning spaces to ensure a positive and inclusive library experience for everyone.
About You
We are looking for an enthusiastic and confident individual with a passion for delivering exceptional customer service, who can deal with multiple enquiries at our busy Library Welcome Desk as well as online. You will be proactive, well organised, reliable, and a great communicator, delivering services with a smile. You will be able to work independently, have good IT skills, and be the main point of contact for any issues that arise.
What We Can Offer
In addition to salary, you will receive a yearly incremental pay rise, generous annual leave entitlement of 25 days holiday plus 7 university closure days and 8 bank holidays (pro rata for part time roles), a generous pension, access to world-class leisure facilities on campus, a range of travel schemes, and supportive family-friendly benefits including an excellent on-site nursery.
How to Apply
To apply, please upload a CV and covering letter along with your application to the University website. You will also be asked some brief questions to help us understand your suitability for the role.
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